Our Commitment to Privacy

Protecting your personal information is a core responsibility of the Trauma Regulation Board (TRB). This Privacy Policy explains what data we collect, how we use it, how we protect it, and how you can manage your preferences. TRB regulates tiered memberships for professionals working with traumatised individuals - including psychotherapists, trauma specialists, and allied practitioners.

For the purposes of the Data Protection Act 2018, TRB is the data controller. We are committed to trauma-informed, ethical, and transparent data practices.

What We Collect

We may collect personal data when you:

  • Apply for membership or accreditation

  • Enquire about our services or governance framework

  • Submit documentation for tier verification

  • Contact us via email, phone, or social media

  • Participate in audits, surveys, or safeguarding reviews

Personal data may include:

  • Full name, contact details, professional credentials

  • Tier application materials, references, and declarations

  • Notes from safeguarding consultations or ethical reviews

  • Payment and invoicing details

  • Feedback, complaints, or incident reports

Sensitive data may include:

  • Information related to mental or physical health

  • Case details shared during safeguarding escalation or supervision

We collect only the minimum data necessary to fulfil our regulatory duties. Our lawful basis includes legitimate interest, contractual obligation, and public interest in safeguarding

How We Use Your Information

Your data may be used to:

  • Verify identity and professional status

  • Assess tier eligibility and compliance

  • Administer membership, billing, and renewal

  • Conduct safeguarding reviews and ethical audits

  • Maintain records for regulatory oversight

We do not use your data for marketing purposes. All processing is aligned with trauma-informed governance and practitioner safety

Sharing Information

We do not sell or lease personal data. We may share information only when:

  • Required by law or regulatory duty

  • There is a safeguarding concern involving serious risk

  • You provide explicit consent

  • Information is shared with supervisors or auditors under strict confidentiality

Supervision and peer review are part of our ethical framework. Identifying details are anonymised where possible

Data Security

We implement strict security protocols to protect your data from unauthorized access, alteration, or disclosure. All systems are reviewed regularly for compliance with TRB’s risk matrix and safeguarding standards

Cookies & Tracking

Our website may use cookies to enhance functionality. You can manage preferences via your browser settings

Third-Party Links

External links may be included for reference. TRB is not responsible for the privacy practices of third-party sites

Third-Party Vendors & Data Processors

To deliver our services and maintain secure, trauma-informed operations, the Trauma Regulation Board (TRB) uses trusted third-party platforms to process and manage data. These include, but are not limited to:

  • Course Creator 360 – for secure membership workflows and communications

  • Airtable – for structured data management, tier tracking, and safeguarding logs

  • Softr – for user-facing dashboards and practitioner portals

For more information, you can review their respective agreements:

These platforms act as data processors under our direction. We ensure that:

  • All vendors comply with GDPR and relevant data protection laws

  • Data is stored securely and access is restricted to authorized personnel

  • No vendor is permitted to use your data for their own purposes

  • Data processing agreements (DPAs) are in place where applicable

We regularly review vendor compliance and security practices to align with TRB’s risk matrix and safeguarding standards

Your Rights

You have the right to:

  • Be informed about what data we hold

  • Request access to your data (Subject Access Request)

  • Rectify inaccurate or incomplete data

  • Withdraw consent for specific types of contact

  • Request deletion of data (subject to legal and ethical obligations)

To exercise these rights, contact us at [email protected]

Complaints

If you have concerns about our data practices, contact us directly. You may also contact the Information Commissioner’s Office (ICO):

ICO Address:

Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF

Helpline: 0303 123 1113

Website: https://ico.org.uk

Policy Updates

TRB may update this policy periodically. Changes will be posted on our website with a revised effective date

Company Registration Number: 10951929

Website: https://thetraumaregulationboard.org

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